Moongate may issue refunds for transactions in accordance with the terms in our Fulfillment Policy. If you have been charged for Moongate, but would like to request a refund for your transaction:
Requesting a refund for a transaction
In the Moongate app, open the Menu using the button in the bottom right corner of the tab bar.
Tap the "Manage Subscription" button to see subscription details.
From here, tap the button labeled "Request refund".
Follow the on screen instructions from here.
If you cannot find the "Request refund" button, you may need to connect your subscription to the Moongate app first.
Requesting a refund for an App Store subscription
If you purchased your Moongate subscription through the App Store, refunds are handled directly by Apple and cannot be requested through the Moongate app. To submit a refund request:
Go to reportaproblem.apple.com.
Sign in with your Apple ID.
Find the Moongate charge and select "Request a refund".
Follow the on-screen instructions to complete your request.
Apple will review your request and respond via email, typically within a few days.
If you subscribed on the web, verify the email address on the Menu screen matches the one that you used to create the subscription.
What happens next?
Depending on the specifics of your subscription, the refund request may require a review process. This typically takes 2-3 days to complete.
From there, please allow for 5-10 business days to credit the funds for approved refunds back to your account.
Please note that you will lose access to the benefits you currently have with Moongate Premium.